Anti-Spam Policy

01

Purpose of This Anti-Spam Policy

This Anti-Spam Policy describes Nava Music's approach to responsible communication and the prevention of unsolicited, deceptive, or irrelevant messages connected with our website. Visitors may use our website to explore Flute Class, Song Writing, Vocal Music, Keyboard Music, Guitar Music, and Violin Music, or to contact our team with questions about learning opportunities. We aim to ensure that communication associated with these interactions remains appropriate, relevant, and respectful. This policy also explains how visitors can raise concerns about unwanted messages and how we expect our website enquiry facilities to be used. It applies to communication associated with Nava Music and to information submitted through the website's available contact and enquiry forms.

02

What Is Spam?

Spam generally refers to unsolicited, repetitive, misleading, or irrelevant electronic communication sent without an appropriate basis or permission. Examples may include bulk promotional emails, deceptive messages designed to obtain personal information, repeated unwanted contact, fraudulent offers, and messages containing suspicious links or misleading claims. Spam may also involve submitting automated or intentionally misleading information through website forms. Nava Music does not encourage these activities and expects visitors to use our communication facilities for legitimate purposes. Not every unexpected message is necessarily spam; for example, a response to an enquiry you submitted may be legitimate. If you are unsure whether a message genuinely comes from Nava Music, contact us using the contact details published on our website rather than relying on suspicious links or requests within the message.

03

Our Communication Practices

Nava Music aims to communicate with visitors in a relevant, professional, and respectful manner. When you contact us about a music class or submit a question through our website, we may respond to the subject of your enquiry and provide information needed to address your request. We aim to avoid sending irrelevant messages or contacting people repeatedly without a reasonable purpose. Any promotional communication, where applicable, should be handled in accordance with relevant consent requirements, communication preferences, and applicable law. We do not promise that every message will be delivered or that all unwanted messages can be prevented. If you believe a communication from Nava Music is unnecessary or inappropriate, please contact our team so that we can review the circumstances and address your concern where appropriate.

04

Use of Contact Information

Contact information submitted through Nava Music's website should be used for purposes relevant to the interaction through which it was provided. For example, if you submit your email address or phone number when asking about Vocal Music or Keyboard Music, our team may use those details to respond to your question or discuss relevant next steps. Visitors should not use the website to collect other people's contact information for unsolicited marketing, bulk messaging, harassment, or other inappropriate purposes. You should not submit another person's details without appropriate permission or use our forms to distribute unrelated promotional material. Information submitted to Nava Music should be handled in accordance with our Privacy Policy and applicable requirements. If you have concerns about how your contact details are being used, you may contact us for clarification.

05

Enquiry Follow-Ups

When you submit an enquiry about a Nava Music class or request additional information, our team may contact you to respond to your questions, clarify your requirements, or explain relevant next steps. Follow-up communication should remain connected to the original enquiry or another appropriate purpose. Submitting a form does not automatically mean that you have agreed to receive every type of promotional communication. If you receive a follow-up that you believe is unrelated to your enquiry, you may ask our team to clarify its purpose. We encourage visitors to provide accurate contact information and to explain their communication preferences clearly when contacting us. Our team should respect applicable communication requirements and take reasonable steps to address concerns about unnecessary follow-ups.

06

Unsubscribe and Communication

If Nava Music provides an email subscription or promotional communication facility, you may use the unsubscribe page to prepare an email request or contact our team directly to ask that eligible communications stop. Completing the form alone does not unsubscribe you. We aim to handle valid unsubscribe requests within a reasonable period and in accordance with applicable requirements. If you contact us directly, please identify the email address or communication concerned so that we can understand your request. You may still receive a response to an enquiry you initiated or a message necessary to address an existing request, where permitted by law. Unsubscribing from promotional communication does not necessarily prevent all operational or enquiry-related communication. If you continue receiving promotional messages after requesting removal, please contact us with relevant details so that the matter can be reviewed.

07

Prohibited Activities

Visitors must not use the Nava Music website or its forms to send unsolicited bulk messages, submit false enquiries, distribute misleading promotional content, impersonate another person, or collect contact information for improper purposes. Automated submissions intended to overload or disrupt our forms are also prohibited. You must not use our website to distribute malicious links, fraudulent messages, abusive content, or communications designed to mislead recipients. Contact forms should be used for their intended purposes and completed with accurate, relevant information. Nava Music may take reasonable steps to investigate suspected misuse, restrict access to affected website facilities, or protect its communication channels, subject to applicable law. Serious or unlawful activity may be referred to the appropriate authorities where necessary.

08

Reporting Suspicious Messages

If you receive a message that claims to be from Nava Music and appears suspicious, misleading, repetitive, or unrelated to any interaction you have had with us, we encourage you to report it. Avoid clicking suspicious links, downloading unexpected attachments, or sharing passwords and financial information in response to an unverified message. We may review the information you provide to determine whether the communication appears to be associated with Nava Music and what action may be appropriate. While we cannot guarantee that every reported message can be traced or stopped, your report can help us understand the issue and take reasonable steps within our control.

09

Third-Party Messages & Impersonation

Messages sent by unrelated individuals or organisations may falsely claim to represent Nava Music. We cannot guarantee the authenticity of every message that uses our name, refers to our classes, or mentions our website. Be cautious of unexpected requests for payment, passwords, sensitive personal details, or urgent action. If you are uncertain whether a message is genuine, verify it by contacting Nava Music through the email address or phone number published on our website. Do not rely solely on contact details, payment instructions, or links contained in a suspicious message. Nava Music is not responsible for the communication practices of independent third parties, but we encourage visitors to report suspected impersonation so that we can assess the information and consider appropriate steps.

10

Spam Prevention and Website Security

Nava Music may use reasonable administrative and technical measures to help protect its website forms and communication facilities against automated submissions, fraudulent enquiries, unauthorised activity, and other forms of misuse. Such measures may include reviewing suspicious submissions, limiting repeated requests, and investigating reported communication issues where appropriate. These safeguards are intended to support the reliable operation of our website and protect visitors and our team from avoidable disruption. No prevention method can guarantee that all spam, fraudulent messages, or impersonation attempts will be eliminated. Visitors should remain cautious when responding to unexpected communication and should report concerns through our official contact channels. Any information handled during a review should be managed in accordance with applicable privacy requirements.

11

Changes to This Anti-Spam Policy

Nava Music may revise this Anti-Spam Policy when necessary to reflect changes in website communication facilities, enquiry processes, spam prevention practices, or applicable legal requirements. Updated wording will be published on this page so that visitors can review the current policy. We encourage you to check this page periodically if you want to remain informed about our approach to unsolicited messages and communication preferences. Any revised policy will apply from the date it is published unless another effective date is stated. If a change raises questions about your communication preferences or a message you have received, please contact our team for clarification. Our handling of personal information in connection with spam reports remains subject to applicable privacy requirements and our Privacy Policy.

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