Privacy Policy

01

About This Privacy Policy

This Privacy Policy applies to your use of the Nava Music website and the information you provide when contacting our team or enquiring about our music learning opportunities. Our website provides information about Flute Class, Song Writing, Vocal Music, Keyboard Music, Guitar Music, and Violin Music. This policy describes our approach to handling personal information submitted through the website's available contact and enquiry facilities. It should be read alongside any relevant information presented on the page or form you are using. By understanding this policy, you can make an informed decision about the information you choose to provide when communicating with Nava Music.

02

Information We Collect

The information collected through our website depends on the form you choose to complete and the details you voluntarily provide. When submitting an enquiry, you may be asked for your name, email address, phone number, the type of enquiry, and information relevant to your question. Messages may also contain details about the music class you are interested in or the assistance you require. Basic technical information may be processed by the website or its hosting infrastructure to support its operation and help identify technical issues. Please avoid submitting sensitive personal information unless it is specifically necessary for your enquiry. Only provide information that is relevant to the purpose of the form.

03

Information You Provide

You may provide personal information when contacting Nava Music, asking about a music class, requesting enrolment information, or sending a message through an available website form. You are responsible for ensuring that the information you submit is accurate and appropriate for the purpose of your request. If you provide information on behalf of another person, you should have the necessary permission to do so. Please do not include passwords, financial details, identity document numbers, or other highly sensitive information in general enquiry messages. Providing personal information is generally voluntary; however, some details may be necessary for our team to understand your enquiry and respond effectively.

04

How We Use Your Information

Nava Music may use the information you submit to review your enquiry, respond to your questions, provide details about our music classes, clarify your learning requirements, and discuss the next steps where appropriate. Your contact information may be used to follow up on a request you have made or to resolve an issue related to your communication with us. Information may also be used to review website form issues, prevent misuse, and maintain the proper functioning of our communication facilities. We aim to use personal information for purposes relevant to your interaction with Nava Music and to handle it in accordance with applicable requirements. We do not claim that submitting a form automatically creates an enrolment or confirms admission to a class.

05

Enquiries and Enrolment Information

If you enquire about Flute Class, Song Writing, Vocal Music, Keyboard Music, Guitar Music, or Violin Music, the details you provide may be used to understand your interests and respond to your questions about the relevant class. Where an enrolment enquiry facility is available, the information submitted may be used to discuss your request and explain the next steps. A form submission alone does not establish that admission has been approved or that a place in a class has been reserved. Please ensure that the contact details you provide are correct so that our team can reach you if a response is needed. If your enquiry includes information that requires clarification, we may ask you to provide additional relevant details.

06

Information Sharing and Disclosure

Nava Music does not intend to make your personal enquiry information publicly available. Information may need to be accessed by authorised individuals responsible for handling enquiries, maintaining the website, or providing technical support for the relevant facilities. Where external service providers are used to operate the website or support communications, information may be processed by them to the extent necessary for their assigned functions and subject to applicable arrangements. Information may also be disclosed where required by law, a valid legal process, or a legitimate need to protect the rights, safety, and security of Nava Music or others. We do not represent that information is never shared; any handling or disclosure should be limited to an appropriate purpose and applicable requirements.

07

Data Security

We recognise the importance of protecting personal information submitted through the Nava Music website. Reasonable safeguards should be used to help prevent unauthorised access, improper disclosure, alteration, or loss of information handled through our website and communication processes. Access to enquiry details should be limited to people who need the information for an appropriate purpose. However, information transmitted over the internet or stored electronically cannot be guaranteed to be completely secure in every circumstance. Visitors should use their own devices and communication channels responsibly and avoid sending sensitive information through general enquiry forms. If you believe that information you submitted has been exposed or used improperly, please contact Nava Music so the matter can be reviewed.

08

Information Retention

Personal information should be retained only for as long as reasonably necessary to address the purpose for which it was collected, respond to enquiries, maintain relevant communication records, resolve disputes, or meet applicable legal obligations. The appropriate retention period may depend on the nature of your enquiry, whether further communication is required, and any obligations that apply to the records concerned. When information is no longer required for a legitimate purpose, appropriate steps should be taken to delete it, remove identifying details, or otherwise handle it in accordance with applicable requirements. Actual retention periods may vary depending on the systems used to receive and manage information. You may contact us if you have questions about information you previously submitted.

09

Your Privacy Choices and Requests

You may contact Nava Music if you wish to ask about the personal information you have submitted through our website, request a correction to inaccurate details, or raise a concern about how your information has been handled. Depending on the circumstances and applicable law, you may also have rights to request access to, deletion of, or restrictions on the use of certain personal information. We may need sufficient details to identify the relevant enquiry and verify that a request relates to your information before taking action. Some records may need to be retained where required by law or for a legitimate and lawful purpose. We will review reasonable requests and respond in accordance with applicable requirements. You can contact us using the details provided in the final section of this policy.

10

External Links & Third-Party Services

The Nava Music website may contain links to external websites or services that provide additional information or functionality. If you follow an external link, you will be interacting with a website or service that may have its own privacy practices and policies. Nava Music does not control every external website and cannot guarantee how those third parties collect, use, store, or protect information. We encourage you to review the privacy information provided by an external service before submitting personal details through it. The inclusion of a link does not necessarily mean that Nava Music endorses every aspect of the linked service. This Privacy Policy applies to Nava Music's website and does not automatically extend to independent third-party websites.

11

Updates to This Privacy Policy

Nava Music may revise this Privacy Policy when necessary to reflect changes in website functionality, enquiry processes, information-handling practices, or applicable legal requirements. Any revised version will be published on this page, replacing the previous version where appropriate. Visitors are encouraged to review the policy periodically to remain informed about how information submitted through the website may be handled. If a change materially affects the way particular information is used, we will take steps appropriate to the circumstances and applicable requirements. The date or details of a revision may be displayed on this page when available. If you have questions about the current policy or a change to it, please contact Nava Music for clarification.